What happened
Software vendors and enterprise buyers are replacing per-seat licensing with outcome-based pricing models. AI agents now perform tasks previously requiring human users, making seat counts an inaccurate measure of value. Databricks CEO Ali Ghodsi confirmed market shift, while KPMG demanded audit fee reductions to reflect AI-driven efficiency. These changes triggered investor exits from software credit funds on 10 February. Transition replaces predictable subscription revenue with variable, task-specific billing across technology sector.
Why it matters
Procurement teams and CFOs face volatile software costs because AI agents decouple utility from headcount. Shift destroys traditional SaaS revenue moat, as seen in KPMG’s demand for lower fees and recent investor exits from software credit funds. Founders must replace seat-growth metrics with task-volume targets to maintain valuations. Therefore, platform engineers must implement granular usage tracking to support variable billing. Pattern confirms 11 February move to rebrand agents as software tools.
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