Box CEO Aaron Levie envisions a future where AI agents enhance, rather than replace, enterprise SaaS platforms. Speaking at a tech conference, Levie outlined a hybrid model where SaaS handles core business workflows while AI agents operate as an intelligent layer. He anticipates AI agents could increase software users by 100 to 1,000 times and shift pricing towards consumption-based models.
Levie emphasised the importance of deterministic systems for critical operations, where reliability is paramount. He suggested AI agents would augment decision-making and automate processes. Startups may have an advantage in developing agent-first solutions, while established companies will need to adapt their pricing and architectures.
Levie's vision offers a pragmatic approach to AI transformation in enterprise software, balancing reliability with the efficiency gains promised by AI. Companies that master this hybrid approach could dominate the next era of enterprise software.
