What happened
OpenAI's ChatGPT, launched three years prior, has achieved widespread adoption, reaching hundreds of millions of users and becoming a daily operational tool. This has disrupted established internet services and reshaped human-technology interaction. Its success has intensified AI innovation and competition, prompting companies to integrate AI into diverse processes, from wealth management to content creation. ChatGPT has redefined AI's role, shifting it from a technological curiosity to a widespread infrastructure, with OpenAI now pursuing an AI empire encompassing chip design, cloud services, and data centres.
Why it matters
The pervasive integration of AI as a "widespread infrastructure" introduces significant operational dependencies on external AI services and providers. This shift increases exposure for procurement and IT operations teams to vendor lock-in and the inherent risks associated with deeply embedded third-party technologies. Consequently, it raises due diligence requirements for risk management and platform operators concerning the evaluation, integration, and ongoing management of these foundational AI components across diverse business processes.
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