AI Dominates Enterprise Deals

Enterprises are increasingly investing in artificial intelligence, as highlighted by several recent deals. Zendesk has introduced new AI agents designed to handle a significant portion of customer service inquiries, aiming to resolve over 80% of issues autonomously. These AI agents utilise advanced reasoning and adaptive capabilities to provide solutions across various channels, reducing costs and improving customer satisfaction.

Furthermore, Anthropic has formed a strategic alliance with IBM to integrate its Claude large language model into IBM's software portfolio. This collaboration seeks to enhance software development by improving productivity, security, governance, and cost control. IBM will incorporate Claude into its AI-first integrated development environment (IDE), with early testing suggesting substantial productivity gains for developers. Deloitte has also expanded its partnership with Anthropic to deploy Claude across its global network of 470,000 employees. This deal involves developing industry-specific AI solutions and establishing a Claude Centre of Excellence to support AI implementation and training. These moves signal a growing confidence in AI's potential to transform enterprise operations.