What happened
Bengaluru police deployed artificial intelligence within their 112 control room, automating emergency call handling and patrol dispatch. This system automatically traces caller locations and assigns the nearest Hoysala vehicle, reducing dispatch times by 2-2.5 minutes. City Police Commissioner Seemanth Kumar Singh reported crime reductions in 2025, including a 47% drop in robbery, a 53% decrease in chain snatching, and a 20% reduction in house break thefts at night, attributing these gains to AI-driven efficiency and increased night patrolling.
Why it matters
AI deployment in critical public services delivers measurable operational efficiency and direct safety improvements. For CTOs and investors evaluating AI's return on investment, Bengaluru's experience provides a concrete case study: a 2-2.5 minute reduction in dispatch time, enabled by AI, directly correlates with significant crime reductions. This demonstrates how targeted AI integration can optimise resource allocation and yield quantifiable safety metrics, informing future technology procurement and strategic investment in smart city infrastructure.
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