Chatbots are significantly changing how people interact with the internet, impacting everything from customer service to information access. These AI-driven tools are now capable of offering personalised experiences, answering queries, processing transactions and resolving complex issues, leading to increased efficiency and availability of services. They analyse user data to recommend content, predict shopping interests and provide tailored experiences on social media and streaming platforms.
While chatbots are growing rapidly, they have not yet displaced traditional search engines in a significant way. However, search engines are integrating AI features to enhance user experience. The rise of AI-powered voice assistants has also transformed how users access information. Advancements in AI allow chatbots to understand the intent behind queries and provide more relevant results.
Chatbots are also expanding into areas like companionship and therapy, attracting users with personalised interactions. The ability of chatbots to adapt to users in real-time, interpret various forms of input and generate diverse outputs is making them feel more like general intelligence. As AI continues to evolve, chatbots are expected to become even more integrated into daily life, offering benefits to businesses and consumers alike.
