Google Cloud Scores ServiceNow Deal

Google Cloud has secured a significant agreement with ServiceNow, committing the software firm to spend $1.2 billion over five years on Google's cloud computing services. This deal highlights Google Cloud's continued success in attracting major enterprises to its platform.

ServiceNow intends to leverage Google Cloud to enhance its AI capabilities and deliver AI-powered tools to millions of users. This includes integrating ServiceNow's Now Platform and workflows with Google Cloud Marketplace, making solutions like CRM, ITSM, and SIR available on Google Distributed Cloud. The partnership aims to optimise critical business functions through AI, improve customer experiences, and enable zero-copy integration with BigQuery for enhanced data analysis.

This collaboration expands on previous integrations between the two companies, focusing on real-time data visibility and AI-driven operations. By using Google Cloud, ServiceNow aims to provide its customers with better insights, automated resolutions, and improved management of IT operations across various cloud environments.