BT Eyes Further AI Integration

BT Group anticipates deeper job cuts by 2030 as AI's capabilities expand. CEO Allison Kirkby suggests the telecoms giant could become significantly smaller, driven by increased efficiency through AI and automation. This follows previous announcements of reducing the workforce from 130,000 to between 75,000 and 90,000 by 2030, with AI replacing approximately 10,000 roles. The company aims to streamline operations, particularly in IT, digital services, customer service, and network management, where AI-powered solutions are already demonstrating high customer satisfaction.

BT's strategy involves completing its fibre rollout and 5G network deployment, which will reduce the need for extensive staff for network maintenance. AI will also enhance network traffic management and prediction, further reducing manpower requirements. The company aims for £3 billion in annual cost reductions by 2025 compared to 2020 levels, with AI playing a crucial role in achieving these savings. BT is focusing on becoming a leaner, more efficient business through strategic investments in AI and automation technologies.

While the exact number of additional job cuts remains unspecified, Kirkby's statement indicates a continued shift towards a more automated and AI-driven operational model. This transformation aims to improve profitability and customer service while adapting to the evolving technological landscape.