Canadian AI firm Cohere has launched its AI healthcare agents in the US, marking its entry into the healthcare sector. The company aims to assist hospitals by automating tasks such as appealing insurance claim denials. Cohere's AI platform is designed to streamline administrative processes, enhance financial outcomes, and improve patient experiences. This move addresses the increasing strain on the US healthcare industry due to rising costs, worker shortages, and high demand for chronic condition treatments.
Cohere's technology is being integrated into revenue cycle management (RCM) to improve revenue yield, reduce friction, and enhance patient experience. The AI agents learn from every interaction, continuously reinforcing upstream improvements to reduce friction, prevent denials, and accelerate revenue. The platform ensures HIPAA compliance and data security at every layer, integrating seamlessly with provider host systems, payer portals, and internal tools. This deployment marks the first healthcare application of Cohere North, a secure, enterprise-grade AI infrastructure built for complex, regulated environments.
By using AI to automate data extraction, verify eligibility in real-time, and suggest treatments aligned with insurer policies, Cohere aims to significantly reduce the administrative burden on healthcare providers. The AI platform autonomously manages a substantial portion of accounts receivable follow-up tasks and is set to expand into other complex workflows, including prior authorisation, utilisation management, clinical coding, and denial prevention.
