What happened
TELUS Digital will showcase production-ready artificial intelligence solutions for customer experience and network optimisation at Mobile World Congress 2026. The company processed over 2 trillion tokens across dozens of AI models in 2025 through its Fuel iX™ generative AI engine for parent company TELUS, demonstrating enterprise-scale implementation. This includes Fuel iX Agent Trainer for voice and chat simulation, and Fuel iX Fortify for automated AI application safety and security testing, both battle-tested within TELUS operations.
Why it matters
Telecom operators can transition from AI pilots to production-grade deployments, addressing the industry's challenge of converting AI investments into measurable ROI. Telecom operators gain a proven mechanism for scaling AI, evidenced by TELUS Digital's 2 trillion token processing metric in 2025, which reduces agent training time and cost while improving vulnerability detection rates. This directly counters the constraint where 44% of operators prioritise CX optimisation and 40% focus on network planning, yet many remain in experimental phases.
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