Hyper, an AI voice company, has secured $6.3 million in funding to further develop its AI-powered voice automation system for handling 911 and 311 calls. The company's technology aims to reduce delays and improve emergency response times by efficiently triaging calls. Hyper's AI can understand over 30 languages and is trained on 911 call recordings to detect intent and gather key details, escalating calls to human dispatchers only when necessary.
Hyper's system is designed to address the issue of non-emergency calls clogging up 911 lines, which can delay responses to critical emergencies. By automating the handling of non-urgent calls, Hyper allows dispatchers to focus on life-saving situations. The company's AI can resolve up to 75% of non-emergency calls, freeing up call takers to handle critical emergencies. Hyper's technology integrates with existing public safety systems and offers features such as real-time call monitoring and instant intervention capabilities.
With this funding, Hyper plans to scale its operations across the United States, integrate further into existing 911 systems, and expand its engineering team. The company's focus is on providing real-time triage rather than relying on chatbots or asynchronous tools. Hyper's AI listens, responds, and asks follow-up questions to gather information, routing calls to the correct agency or escalating to a human dispatcher when needed.
