Small Firms Embrace AI

Smaller businesses are increasingly adopting AI to enhance their operations, despite lacking the dedicated tech teams of larger corporations. They're utilising AI tools for tasks like automating routine processes, improving customer service, and making data-driven decisions. This adoption allows them to compete more effectively by streamlining operations and saving time.

AI implementation helps with automating bookkeeping, managing projects, and improving customer communication through AI-powered chatbots. Many are using generative AI for content creation and marketing. The accessibility of cloud-based AI services and scalable pricing models makes it easier for small businesses to implement AI without significant upfront investment.

Nearly 60% of small businesses now use generative AI, a substantial increase from previous years. These businesses report that AI helps them cope with challenges like inflation and supply chain disruptions. They're also experiencing benefits such as increased efficiency, better customer relationships, and improved financial management.