ServiceNow anticipates its flagship AI software to generate $1 billion in annual contracted business by 2026. The company's AI-powered chatbot, Now Assist, enhances IT service management, customer service, and employee self-service. Siemens is an early adopter, using generative AI to handle employee inquiries about sick leave and holiday policies, which deflects cases and boosts productivity.
ServiceNow is positioning itself as the control tower for AI transformation, helping customers work across their existing applications. The company's AI is boosting productivity by 20% this year, with a projected increase to 50% in 2026. ServiceNow's focus on AI-driven solutions is expected to drive significant growth, with revenue forecasted to reach $15 billion by 2026. The company is also transitioning to a consumption-based pricing model for its AI and data solutions, aligning costs with actual customer usage.
ServiceNow's acquisition of Moveworks, an AI company specializing in front-end AI assistant and enterprise search technology, is set to close in the second half of 2025. This move is expected to accelerate ServiceNow's AI agent roadmap and enhance its position in the rapidly evolving AI space.