Brex Embraces AI 'Messiness'

Brex has overhauled its software procurement strategy to keep pace with the rapid evolution of AI tools. The traditional procurement process, which involved lengthy piloting and approval cycles, proved too slow for the fast-moving AI landscape. By the time a tool was approved, the requesting teams had often lost interest.

To address this, Brex developed a streamlined framework for data processing agreements and legal validations, enabling quicker vetting and deployment of AI solutions. They also implemented a "superhuman product-market-fit test" involving employees to identify tools providing tangible benefits. This new approach has led to explosive growth in AI tool adoption within Brex, with a portfolio of around 1,000 AI tools being tested and implemented. Brex leverages AI to optimise operations, deliver real-time insights and enhance customer experiences. Key areas include real-time fraud detection, advanced credit risk modelling, and personalised customer support. Brex AI eliminates manual work by automating tasks across the spend platform.

This shift highlights the challenges companies face in adopting AI and the need for agile procurement processes to stay competitive. Brex's experience demonstrates how embracing a more flexible and employee-centric approach can drive innovation and efficiency in the age of AI.