Neurotic Robots' Appeal Examined

The increasing desire to engage with robots exhibiting human-like traits, particularly neuroticism, is being examined for its potential impact on genuine human social interaction. Researchers have traditionally focused on designing robots with extroverted personalities for skill-based tasks like sales and customer service. However, recent studies indicate that robots with neurotic traits, such as anxiety and worry, can evoke surprisingly positive responses. People often find these robots more relatable and human-like.

This inclination towards neurotic robots may stem from users projecting their own emotions onto the AI, finding comfort in the absence of complex reciprocal expectations. While users may trust AI companions, this trust is often rooted in the AI's reliability and non-judgmental nature rather than deep emotional connection. The design of robot personalities significantly impacts how humans perceive and interact with these machines, influencing factors such as trust, engagement, and user satisfaction. Understanding this dynamic is crucial for optimising human-robot collaboration and ensuring that technology enhances rather than replaces genuine social bonds.