HSBC has partnered with Mistral AI to integrate generative AI across its global operations. The multi-year agreement grants HSBC access to Mistral AI's commercial models, including future iterations, to improve business processes and save employee time. The collaboration aims to enhance various internal tools, such as an AI-powered platform that assists employees with productivity tasks, including tailored client communications and hyper-personalised marketing campaigns.
HSBC will combine its technology with Mistral AI's expertise in foundational model development to enhance current AI initiatives through self-hosted AI models operating on HSBC's internal systems. The bank aims to improve financial analysis of complex lending processes, provide multilingual reasoning and translation services, and accelerate development innovation cycles. This partnership builds upon HSBC's ongoing investments in AI technologies focused on increasing business efficiencies and improving customer service.
HSBC will leverage Mistral's AI to enhance its internal tools, improve customer interactions, and accelerate the development of new features. Future areas of focus will include customer-facing innovations, such as improvements to credit and lending processes.
