What happened
AI technology has introduced advanced voice phishing capabilities, enabling cybercriminals to clone voices using machine learning models. This allows impersonation of known individuals, such as family, friends, or authority figures, to create hyper-realistic and emotionally manipulative scams. These scams often involve urgent financial requests, leveraging social media data for personalisation, thereby making fraudulent communications significantly harder to distinguish from genuine interactions.
Why it matters
The proliferation of AI-cloned voices introduces a significant operational constraint by reducing the reliability of voice as an identity verification mechanism. This creates a visibility gap for IT security and compliance teams, increasing exposure to sophisticated social engineering attacks that bypass traditional human discernment. Consequently, this raises due diligence requirements for all personnel regarding unsolicited voice communications and necessitates enhanced internal verification protocols to mitigate the heightened risk of financial and data compromise.
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