UK telecoms are set to deploy AI to combat scam calls originating from overseas call centres. These AI tools will identify and block suspicious calls and texts, preventing scammers from reaching users. The technology aims to eliminate number spoofing, where criminals disguise their actual location by using fake UK numbers. By upgrading their networks, telecoms will make it clear when calls originate from abroad, helping consumers make informed decisions about answering. This initiative is part of a broader effort to protect the public from fraud and ensure the UK is a difficult environment for scammers.
Telecoms are implementing systems to detect call spoofing in real time by analysing a call's metadata and detecting fraudulent activity. AI models analyse call behaviour, detect suspicious patterns, and take real-time action against fraudulent activity. These models study historical scam patterns to identify early warning signs of new fraud schemes and monitor emerging fraud trends worldwide, adapting detection methods to counter evolving tactics.
BT's Enhanced Call Protect service, launched in May 2024, has already blocked millions of scam calls using AI-powered tools. These tools use machine learning to improve scam detection with every call. As the rollout continues, BT expects to block over 1.5 million scam calls monthly.
