Clifford Chance is reducing its back-office staff by 10% as it integrates AI solutions and shifts operations to lower-cost service centres in Poland and India. The firm is adopting AI to streamline processes, impacting roles primarily within its business services teams. This move reflects a broader trend in the legal sector, with firms increasingly leveraging technology to enhance efficiency and manage costs.
The shift aims to optimise resource allocation and improve service delivery by centralising certain functions in strategic locations. While specific roles affected haven't been detailed, the firm is likely focusing on automating routine tasks and processes that can be efficiently managed through AI and centralised hubs. This strategic realignment allows the firm to focus on high-value legal work while maintaining a competitive edge in the market.
The firm's investment in AI and strategic offshoring highlights the evolving landscape of legal services, where technology and global talent pools play a crucial role in driving operational efficiency and cost-effectiveness.
